Learn how you can provide effective remote support!
This “7 Essential Components to Providing Effective Remote Support” report explains how you can bridge the distance gap when providing remote support, and it’s FREE!
Dear Precision Farming Dealer,
As ag businesses grow, territories get larger and customers have more demands, the ability to be physically present for customers becomes increasingly difficult. There simply aren’t enough hours in a day to provide the in-person support you would like. Plus, it’s not the most economical to solve every problem in person.
It may be time to consider providing remote support. Of course, there are various degrees of difficulty when providing remote support, but sometimes it’s not the issue itself that is the difficulty, it is simply the way the question is being asked.
To help you make the dealership’s support staff make the most of their capabilities, we’ve compiled a special eGuide download – and we’ve made it absolutely FREE!
Download this 7 Essential Components to Providing Effective Remote Support eGuide now and get started on higher customer satisfaction today.
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“Providing remote support to your customers is inevitable, but frustration with the process is not.”
As an industry expert, your customers look to you for support. As their partner, you want to be there every step of the way -- but sometimes being “there” is easier said than done.
People typically pause when thinking about what remote support really is, but it’s simple: if you have ever answered a customer’s question over the phone, FaceTime/Skype, email, or text, you have provided remote support.
In this eGuide, we explore seven different components that are essential to providing remote support. These include time tracking, being proactive, providing follow up and feedback.
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To reduce the hurdles, find a tool that works regardless of the smart phone brand/operating system!
If you have a farmer who might be facing an issue that could be handled over the phone, but you have not seen that customer for a while, consider taking the time to head to the field. The extra time spent may come back to you in other ways.
You should also take into consideration various factors such as the severity of the issue, the size or potential value of the customer, proximity to the customer, and the risks of going or staying.
However, taking a trip out to the farm, while effective, adds costs to you and your customer. Charging a customer for solving their issue over the phone is effective and can be a significant cost savings to both parties involved.
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“Having the right tools in place, remote support will both supplement your customer’s experience and improve your level of service.”
One of the biggest benefits of providing in-person field support is being able to see what the customer sees. Having the same visual as your customer eliminates the frustration of trying to understand the situation.
AgriSync lets you virtually connect to your customers without requiring the same phone operating system or making clients download any software or apps. Having the ability to see what your customer sees eliminates the frustration of having to describe the situation over the phone.
The AgriSync software platform helps bridge the distance gap when providing remote support through a video stream. Regardless of the phone or its operating system, advisors can connect with their customers allowing them to see their customer and the current situation.
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Both you and your customers run a business so considering costs—time or monetary—is always paramount.
Is your goal satisfying your customers whether they are 5 minutes or 5 hours away?
Does your dealership have a plan for troubleshooting customers’ problems remotely?
Do you want to see how AgriSync can help you with your remote support?
Then download this free report right now and get started. The minute you do, you gain the momentum toward greater customer satisfaction!
Yours for a better farm equipment industry,
Michaela Paukner, Precision Farming Dealer
PS: There are many ways to grow your business. You can start yourself and your team on the path toward making the most of your in-house customer support capabilities by reading this free report now.
The more friction-less the tool(s) you use to bridge the distance gap, the higher the level of satisfaction your customers will receive!
Read this special report – FREE! 7 Essential Components to Providing Effective Remote Support
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New members, click "Sign Up" for free account. Or, regular members click "Go In".
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