Jack Zemlicka, Technology Editor
Multitasking was the name of the game while riding along with Nathan Zimmerman, precision farming manager for A.C. McCartney for our latest Day in Cab profile. With the sun finally breaking winter’s gloom and temperatures in the mid-60s, spring had taken root in northern Illinois, making area farmers anxious to get in the field.
As farmers dusted off their planters, it quickly became clear that a large portion of Nathan’s job over the coming hours, and the following days, would be to help refresh customers’ memories on how to get their planting technology up and running.
This requires a steady cell phone signal and an immeasurable amount of perseverance. “A big part of my job is patience,” he says. “I can’t get frustrated with customers, especially in the spring. As precision service technicians, we’re the face of the company. We work with the customers almost on a daily basis. Customers buy into the people at a dealership, more so even than the products we sell.”
Nathan has been a product technology specialist with A.C. McCartney, a 4-store AGCO dealership group, for 5 years, starting at the Wataga, Ill., location. Since building up the precision customer base in the area, he became the store manager at the dealership’s Mount Sterling, Ill., store.
For A.C. McCartney’s Nathan Zimmerman, getting customers ready for planting is equally an on-phone and on-site endeavor.
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Tracking Customer Service
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This week, we’re catching up with the precision team at Eis Implement, a John Deere dealer in Two Rivers, Wis. The leaders of the department give us the inside scoop on what it takes for a precision team to be successful at a single store dealership.
