Already a subscriber? Login now.
DITC
With a small presence of New Holland dealers within the 100-mile radius, Lanty “Spud” Armstrong says he’s had to embrace a “Jack of All Trades” approach to his precision services, from base station installation, to troubleshooting sprayer boom malfunctions.

Strengthening Customer Rapport Cultivates Sales & Service Opportunities

By James DeGraff posted on January 18, 2019 | Posted in Equipment Compatibility, Service & Support

A proactive approach to preparing farmers for peak seasonal needs is the priority of Lanty “Spud” Armstrong, precision farming manager of Ag Technologies in Rochester, Ind.

Life as a precision technician during the winter months may yield fewer calls from distressed customers over the course of a week, but the unpredictable nature of the job can still call for a demanding day with hundreds of miles on the road.
KEYWORDS charging for service calls data subscription plans New Holland RTK+ precision farming training sprayer boom valve repair
Degraff james

James DeGraff

James DeGraff was an Associate Editor for Precision Farming Dealer. A journalism graduate of UW-Madison, he was an intern for Farm Equipment prior to joining Lessiter Media full time in July 2017.

Related Articles

[Video] Overseas Dealer Adjustments to Service, Sourcing Parts & Customer Communication

Bridging the Gap Between Precision Service and Sales with a 'Product Specialist'

Selling Service Value, Not a One-and-Done Customer

Top Articles

Current Issue

PFD-Cover_SUMMER_0724_web.jpg

Precision Farming Dealer

  • Training Playbook: Redefine Roles & 'Mainstream' Precision Technology
  • Catching Timebombs & Building Credibility with Maintenance Visits
  • Precision Performance Via Fast-Tracked Training, Phone Support & On-the-Farm Equipment
View More

Must Read Free Eguides

Download these helpful knowledge building tools

View More

Videos

View More
Top Directory Listings
Ivy Tech

Ivy Tech Community College, Lafayette Campus

The college offers an associate degree in Applied Science in Agriculture (60 credit hours). Students enrolled in this program may specialize in precision farming technology by selecting up to 15 credit hours in this area and agriculture business, sales and agronomy.
Dakota Precision Ag Center

Lake Region State College - Dakota Precision Ag Center

The college offers an AAS in Precision Agriculture and customized precision ag- related training for agricultural producers, insurance underwriters, equipment dealer and agricultural cooperative employees and others.
HTS Ag

HTS Ag Precision Ag Solutions

Offering training on Ag Leader, Trimble, Reichhardt, Norac and Integris Systems in twice yearly customer training events (spring/fall). Also offering individual training opportunities on any HTS Ag products and SMS software, year round.
View More