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Crystal Valley farm cooperative based in Lake Crystal, Minn., is the 2019 Precision Farming Dealer Most Valuable Dealership. Pictured left to right: Jeff Hendricks, VP of Agronomy; Roger Kienholz, CEO; Matt Schoper, Agronomy Sales & Marketing Manager; Jason Leary, Ag Technology Manager; Cory Engen, Ag Data Specialist; Julie Lorentz, Precision Ag Administrator; Ben Youngerberg, Precision Specialist and Lucas Kietzer, Precision Equipment Technician. Not pictured, Kevin Jeurissen, Precision Ag Coordinator.

Connecting Decision-Making Dots to Retain Customers & Grow Revenue

It’s easy to get enamored with the rapid advancements the precision farming industry has made in recent years, from automated technology to algorithms that aggressively analyze gigabytes of collected farm data to arrive at a calculated field recommendation.

While there is momentum for a “push button” mentality in ag, there is an irreplaceable element — the human one — which is the core resource for Crystal Valley, a 2,200-member, 14-location farm cooperative based in Lake Crystal, Minn.

“Regardless of the product, quality people who deliver quality service will make or break any dealership,” says Jason Leary, ag technology manager for the co-op’s 6-person precision team. “Even amid the industry buzz around automation, data over relationships and decreasing human involvement, a product, service or information delivered by a trusted advisor will have the greatest chance to secure customer business in the future as it has in the past.”

Visiting with Leary, members of the precision team and Crystal Valley executives, everyone emphasized a collaborative effort to earn customer trust with a personal touch, tying soil fertility, data analytics and hardware sales and service together. 

Crystal Valley

Founded: 1927

Employees: 225. The retailer has 6 employees directly involved with precision farming service/sales and another 73 working in agronomy.

Precision Lines Carried/Used: Precision Planting, 360 Yield Center, Veris Industries (soil mapping), DJI, DroneDeploy, Raven 

Locations: 14

3-Year Precision Revenue Breakdown (Fiscal Year): 

2016     $1,020,000

2017     $1,150,000

2018     $1,290,000

3-Year Agronomy Revenue Breakdown (Fiscal Year):

2016     $76,000,000

2017     $76,000,000

2018     $72,000,000

While agronomy and…

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Jack Zemlicka

Jack Zemlicka was the Managing Editor for Precision Farming Dealer. Since he joined Lessiter Media's Ag Division in 2012, he has covered precision farming practices, products and trends. He also served as managing editor of Strip-Till Farmer, and technology editor of Farm Equipment and No-Till Farmer.

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