Michaela Paukner, Associate Editor
As one of 3 precision farming specialists at J.J. Nichting’s 5 Iowa stores, Pete Kopriva teaches customers and coworkers the ins and outs of precision farming with his commitment to customer service. Even on a “slow” in-season day, Pete fields dozens of calls, connecting customers to efficient precision support.
Pete and J.J. Nichting’s other precision specialists have been making an effort to increase the precision knowledge of both customers and other dealership staff. They’ve held customer clinics in the past and did a day-long training program for the technicians at each of the dealership’s stores. The technician course went through some of the most common questions about the Case IH and Precision Planting products carried by the dealership and included a test at the end.
“It’s been working well so far,” Pete says. “Customers have been getting faster support and overall more uptime. It also prevents me from being spread too thin.”
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This week, we’re catching up with the precision team at Eis Implement, a John Deere dealer in Two Rivers, Wis. The leaders of the department give us the inside scoop on what it takes for a precision team to be successful at a single store dealership.
